Photo : Rubaitul Azad - Unsplash

Google has a solution for files lost on Google Drive after a bug 🥳

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A few weeks ago, many users reported a bug on Google Drive, causing numerous files to disappear. (To find out more, click here). Good news for those of you who were affected, a solution is now available.

The new version of the application corrects the problem🔁

The problem mainly affected users of the desktop application, version 84. Google has recently deployed a new version of the application, enabling lost files to be recovered.

If you are one of the unfortunate victims of this bug, here is the procedure to follow:

  1. On your computer, download and install the latest version of Drive for desktop (version or higher).
  2. Run the tool.
    1. Open the Drive for desktop app.
    2. In the menu bar or system tray, click the Drive for desktop icon .
    3. Press and hold the Shift key and click Settings .
    4. Click Recover from backups.
  3. When the recovery begins, you’ll see one of the following notifications:
    • Recovery has started
    • No backups found
  4. If a backup was found, after some time you’ll receive one of the following notifications:
    • Recovery is complete
    • Not enough disk space
      • If you don’t have enough disk space, you can free up the required amount of disk space and run the tool again.
      • If you have a volume with more space, you can use the command line interface (see below) to specify a different recovery file path.

Once recovery is complete, you’ll see a new folder on your desktop with the unsynced files named Google Drive Recovery.

Important: If you’ve tried to run the recovery tool and are experiencing issues, submit feedback through the Drive for desktop app with the hashtag “#DFD84” and make sure to check the box to include diagnostic logs. If you continue to have issues, contact Support.

For more experienced command-line users, another procedure is available by clicking here.

Now you know what you have to do to recover your files.

Source : Aide Google Drive

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